Refund policy

General Return

You can initiate a return within 30 days of receipt if you are not satisfied with the items. All returned items must be in brand-new condition, uninstalled and/or non-assembled, unused, no pieces missing and with original tags and packaging. You have to pay for the return or exchange cost if no quality issues are involved. We reserve the right to deduct the re-stocking fee from your refund when the returned item is not considered to be in its original packaging/condition or already been damaged. In this case you will be charged a minimum restocking fee of 15% of invoice.

Defective Return

To qualify for a defective return, one of the following must apply:

1. Item has a defect, or is faulty or malfunction

2. Incorrect item was received

3. Missing part(s)

4. Damaged

Please kindly note that you will not be charged a minimum restocking fee on all mirrors return under defective return.

We recommend you to check the items within 48 hours of receipt and report to out customer service as soon as possible. Please offer the copy of your original order confirmation, confirm the item number & QTY of the defective item(s), photographs or video clearly showing the defect(s). Depending on the situation, we will be responsible for refunds, exchange or replacements according to your preference within 30 days of receipt. 

Exceptions / non-returnable items

Certain types of items cannot be returned,

1. Custom products (such as special orders or personalized items)

2. Offline purchase (items or parts unlisted on our website)

3. Items marked “Non-Returnable” on the product page

Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, 

For more details pls contact our service team.

Phone: +852 6748 2025

Email: service@@tokeshimishop.com

Add: 1101b Lippo Sun Plz 28 Canton Rd Tsim Sha Tsui Kowloon HongKong